Policies

Privacy Policy & Terms

Privacy policy

We are committed to protecting your privacy and being transparent about how your data is used. This policy outlines what information we collect, why we collect it, and how it is stored and shared.

1. Information we collect

When you book a retreat, join our mailing list, or interact with our brand, we may collect:

• Contact information: name, phone number, email address
• Billing & payment details: card type, last four digits, billing address (via Stripe or a similar provider)
• Personal preferences: room type, dietary restrictions, allergies, travel needs, passport details (if needed)
• Wellness or health disclosures: injuries, physical limitations, or mental health notes, only when you share them voluntarily
• Technical data: IP address, device information, browser type

2. How we use your information

• Process and manage your retreat booking
• Send you essential pre-trip information, updates, and communications
• Customize your retreat experience based on preferences or dietary needs
• Improve our website and marketing performance
• Share relevant news, promotions, or upcoming retreat opportunities (only if you opt in)

We will never use your personal information for reasons outside of these intended purposes.

3. Data storage & security

Personal data is stored securely using encrypted systems. Stripe or other trusted third-party processors handle payment details; we do not store your full payment information. Only authorized Santosh staff or facilitators have access to your data, and only as needed to serve you.

4. Sharing of data

We never sell your data. We may share limited necessary information (e.g. allergies or arrival time) with trusted vendors such as hotel or villa staff, transport providers (e.g. airport shuttles) and wellness practitioners (e.g. yoga instructors, for health modifications). These third parties are required to respect your data confidentiality.

5. Your rights

You have the right to access, edit, or delete your data, request a copy of the data we store about you, and opt out of marketing emails at any time. Contact us at hello.santoshretreats@gmail.com to request changes.

Terms & conditions

These terms apply to all bookings with Santosh Retreats. By submitting your deposit or payment, you agree to the following.

1. Eligibility & behavior

Participants must be 18 years or older. All guests are expected to act respectfully and responsibly toward retreat staff, local communities, and other guests. Disruptive, unsafe, or discriminatory behavior may result in immediate removal from the retreat without refund.

2. Health acknowledgment

You acknowledge that you are in sufficient physical and mental health to participate in the activities offered (e.g. movement sessions, nature excursions, workshops). You agree to notify Santosh of any injuries, illnesses, allergies, or mental health concerns before the retreat so we can make accommodations when possible. Santosh does not provide medical care on site; we recommend traveling with travel insurance that includes emergency medical assistance.

3. Travel requirements

You are responsible for obtaining your own flights, passport, and any necessary visas; complying with local health regulations; and arriving on time at the designated location for included transfers. We are not responsible for missed connections or late arrivals due to travel delays.

4. Insurance & liability

Participation in a retreat is at your own risk. You agree to release Santosh Retreats, its employees, and partners from any liability for injury, illness, accident, loss, theft, or damage incurred before, during, or after the retreat. We highly recommend trip cancellation/interruption insurance, emergency medical insurance, and lost baggage or delay protection. You acknowledge that adventure excursions may carry physical risk, and you accept personal responsibility for your participation.

5. Media use & opt-out

We occasionally photograph or film retreat activities to share with our community. By joining, you consent to the use of your image for promotional purposes across our platforms. If you prefer not to be included, notify us in writing at hello.santoshretreats@gmail.com before the retreat begins.

6. Changes to the program

While we aim to deliver the itinerary as advertised, some details may shift due to weather, vendor availability, or local conditions. We reserve the right to make minor changes without notice, always keeping your best experience in mind.